When a customer prefers to haul product themselves, we will:

1. identify correct product
2. assist the customer in loading the product
3. secure a signature that it was picked up

When a customer pays $50.00 for garage drop-off, we will:

1. identify correct product
2. make arrangements for drop-off
3. place product in customer's garage
4. secure a signature that correct product was received

When a customer pays $69.99 for white glove delivery, a Karvonen's representative will:

1. go to warehouse and identify correct product
2. unpack product and assemble if necessary
3. inspect the product for freight damage
4. clean and prepare the product for the delivery
5. blanket the product and load it onto the truck
6. make arrangements for delivery and coordinatea convenient time during available schedule
7. deliver product and place in preferred location
8. clean product and confirm that product meets manufacturer specifications and is free of cosmetic defects
9. perform an operations check on the product
10. demonstrate basic features of product
11. remove or move older product to preferred location
12. secure a signature that correct product was delivered
13. clean up area were new product was placed
14. dispose of the cardboard, plastic, and packing materials

When a Customer pays $99.99 for Express white glove delivery, a Karvonen's representative will:

1. Provide all white glove services listed above at the customer's preferred specified time